Many users who use Skype’s desktop application face an error where the application refuses lớn bự connect to lớn lớn Skype servers even if you are connected khổng lồ the mạng mạng internet. Skype is a telecommunication software which allows people lớn phệ đoạn Clip clip Hotline and chat with anyone around the world. Despite being a giant in the computer lớn phệ computer communication, this error message is quite old với occurs every now với then.Quý khách hàng sẽ xem: "sorry we couldn't connect khổng lồ skype

The causes of this error are very widespread và may occur due vĩ đại both reasons; either there is a problem from the khối hệ thống side or the problem resides at your over. We have sầu sầu listed down a number of different solutions for you bự try. Start with the first one & work your way down accordingly.

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Solution 1: Checking Skype Heartbeat

Like we explained above sầu, there are times where Skype servers are down because of either maintenance or when they are a target of a DDOS (Distributed Denial of Service) attack.

You can easily soát sổ if Skype servers are online by checking the Official Skype Status webpage. As you can see as an example, Skype is not facing any problems in its service


If you navigate to lớn phệ the over of the page, you will see a heading “Resolved Incidents”. All the resolved problems are listed here with the time stamp và the date. Make sure that Skype services are normal. If they are not, there is nothing you can vì chưng except wait until the servers are up again và acting normal as expected.


Sometimes the official website doesn’t thực đơn all the outrages in the network. For this, you can try checking the status using third party websites which danh sách down all the reported incidents. If the number of incidents reported is high, it probably means there is a problem in the Skype servers.

Solution 2: Checking your Skype Version

Microsoft announced that it will be discontinuing versions older than 7.3.1. They will be disabled by mang định và you will not be able to connect using these versions. The lakiểm tra version available is or when installing on a Windows 7 or newer versions.

This behavior by Microsoft is very normal. Each service eventually discontinues tư vấn for older versions of its application, especially if they are costing a lot of resources. You should check your Skype version using the method below. If it is outdated, you can tải về the laxem sét one cùng install it on your computer.

mở cửa the Skype application. Cliông chồng the three dots on the top and select About this version. A new window will pop up stating the version of the application you are using.

If you have sầu sầu an older version of Skype installed, you can navigate đẩy đà the Official Download Website of Skype và save the executable in an accessible location. After the mua về is finished, uninstall the older version (appwiz.cpl), & install the newer one.

Solution 3: Deleting Application Data

There is application data for every application installed on your computer saved on your hard drive. The data is used for applications in fetching preferences, saved user profiles etc. It is possible that the current application data of Skype is corrupt và because of this, it fails to con connect. You can delete the application data or move it to mập some other directory và khám nghiệm if this solves the problem.

Press Windows + R, type “%appdata%” in the dialogue box & press Enter.Now delete the Skype

Restart your computer & check if you can connect successfully lớn Skype servers.

Note: A situation was noted where Skype on Windows XPhường failed mập mạp initialize because of corrupt application data. In that case, you should install Skype on a working Windows 7 or 10 workstation, copy the Skype thỏng mục from the application data. Now install Skype on XP. với paste the thư mục there replacing the old one. Upon reboot, the application will work as expected.

Solution 4: Disabling Proxy/ Workaround for using Skype on Proxy

Proxy servers are usually implemented in educational institutes. Their main job is vĩ đại reduce the strain on the main liên kết to lớn the ISP.. It acts lượt thích a trang web cache và everything you request must go through the hệ thống. Whenever you request mạng mạng internet data, the request is first sent khổng lồ the proxy hệ thống. If it doesn’t have sầu the lakiểm tra copy of the data, it fetches the data, stores it & then forwards it lớn you.

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Skype is a UDPhường. application which relies on end-to-over communication between two clients with the VPS only used once khổng lồ establish the connection. Proxy servers don’t work with Skype and cause various connection problems.

If you still cannot connect kếch xù Skype servers, follow the steps mentioned below.

Uninstall Skype (Windows + R and type “appwiz.cpl” in the dialogue box).Carry out Solution 3.Now press Windows + R, type “regedit” in the dialogue box và press Enter.Once in the registry editor, press Windows + F, type “Skype” in the dialogue box với press Enter. Now delete all the results which contain ‘skype’. You can use F3 button khổng lồ jump đẩy đà the next key và DEL button to lớn lớn delete.

Now install the lakiểm tra version of Skype và see if you can connect successfully.

Solution 5: Resetting Internet Explorer

It seems Skype is tied with Internet Explorer for its communication or the initiation of a connection with its servers. There is no concrete evidence that the explorer is directly linked with Skype but recent experimentations show that resetting the mạng internet explorer settings fixes the error condition.

Press Windows + R, type “inetcpl.cpl” và press Enter.Once in mạng internet options, navigate khổng lồ the advanced tab. Click “Reset” present at the near bottom of the screen.


Check the option “Delete personal settings” when the new window comes forth. Cliông ông chồng “Reset”.

Note: This action will rephối the internet explorer. All your add-ons will be disabled & all your home page page pages will be rephối. Proceed at your own risk.


Now restart your computer và khám nghiệm if this made any difference.

Solution 6: Disabling Firewall

Another workaround which worked for many people was disabling Firewall applications (including Windows Firewall, Windows Defender, & other Antivi khuẩn applications). Firewall is known to provide security lớn tưởng your computer over any network (public, private etc.). We can try disabling the firewall temporarily và see if you can make a successful connection. Also, disable all your antivi khuẩn application on your computer. Some prominent antivirut software which was known to lớn cause problems were Comobởi vì bác Avast.

Once all the applications are closed, và all the antivi khuẩn is disabled, restart the Skype application cùng see if you can establish a connection.

Note: Disable your firewall và antivirus applications at your own risk. joy6.vn will not be responsible for any damage khổng lồ your computer.

Solution 7: Enabling TLS

Transport layer security, which is part of your network configuration provides communications security over a computer network. It was seen in numerous cases where enabling the TSL on your computer fixed the problem. Perform this in action in an administrator tài khoản lớn avoid any problems.


Press Apply béo save changes & exit. Restart your computer cùng see if this solved the problem. You can also rephối Internet Explorer settings as shown above.Chuim mục: Tại sao bắt buộc có tác dụng digital marketing

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